FAQs

Frequently Asked Questions

WHAT HAPPENS WHEN WE BOOK A CUSTOM PORTRAIT SESSION?

Your portrait process takes place in three different sessions with Michelle and Charlie. The In person Pre-Session Consultation, your Portrait Session and your Viewing & Ordering Appointment.

THE PRE-SESSION CONSULTATION

We would love to meet you, so we can all get to know each other. We can show you round our studio, so you are familiar with where you will have your photoshoot.  Our aim is to provide you and your family with a fabulous portrait session experience.  We love to meet every one of our families and nurture that relationship with creation of unique art for their home and a high standard of customer service. We’ll discuss your goals and personal style, so that we can create a session for you that complements YOU. Great portraits begin with a great relationship. Tell us about your home and your vision and we’ll add in our creativity to make it happen.

SESSIONS AT THE STUDIO OR ON-LOCATION

Full length studio sessions take place in our climate controlled studio in Tadley, Hampshire. The session fee includes Michelle and Charlie's time and talent along with backdrops and clothing changes. We work with controlled studio lighting and a lovely choice of props and set designs. The studio offers a fun, but relaxed environment where we create a look that is timeless and sophisticated no matter what the weather. The UK weather can be very unpredictable, so all our Newborn Portrait Sessions take place in our studio, where we can control the temperature/climate for the comfort and safety of your little one. Family Portrait Sessions are fantastic On Location and can really capture your family at play. If you have a lot of people in your family, an On Location Portrait session is a great choice, you can choose somewhere that has special meaning for your family and capture fabulous memories in a place that you love. (Additional charges may apply)

THE ORDERING APPOINTMENT

This is the really fun part! The Viewing & Ordering Appointment is the time when you get to see all the fruits of the session pay off. We’ll help you sort through the images and make final decisions on what will look best as a collection. We’ll pair images together for a stunning album or wall gallery. So whether you choose to display your images up on the walls in your home or as a treasured Folio Box or custom designed Album.  All of them are sure to get you excited about what lies ahead!

General Questions:

SO WHAT HAPPENS AT THE PRE-SESSION CONSULTATION?

We love the Pre-session Consultation! We get to sit back, relax and talk about what we can do to create the ideal session for you. When you book our Custom Newborn or Family Portrait Sessions, we will ask you to complete a Pre-session Consultation Questionnaire, this will give you time to think about your answers before you come to your Pre-session Consultation Appointment. We want to know EVERYTHING about you, your kids, your family, your house, your style. We will talk about clothes to wear, and we ask you to bring images of your home so we can talk about certain wall spaces and plan for something that fits you.  When your session day arrives, we’ll have a plan so everything goes smoothly–which means LESS stress for you.

WHAT IS included in our CUSTOM Newborn OR FAMILY Portrait Session?

Your deposit of £95 secures your booking and covers a fully customised Newborn Portrait Session for your immediate family or Your choice of customised Family Portrait Session.  The design and planning of your session is included, along with your 3 to 4 hour Newborn Studio Portrait Session or  your 1 1/2 to 2 hour Studio or On Location Family Portrait Session and offers up to 20 images for you to view and purchase from. Clients can purchase a Digital Image Only Package or choose one of our Luxury Folio Box Packages -  combining our signature products - folio boxes - and digital images.

When can I see the images?

You will get to see your images, during your Viewing & Ordering Appointment, 2 to 3 weeks after your session. With our Custom Newborn or Family Portrait Sessions, we will help you with all of your final decisions on images and products that we have custom designed just for you. 

CAN I BRING MY OTHER KIDS TO THE VIEWING & ORDER APPOINTMENT?

Of course you can! Children are always welcome, BUT you may like a chance to relax and concentrate on the beautiful images and products that we will creating for you, if this is the case, then you might want to arrange childcare. We can always book in your appointment when your children are in school if this is easier.

WHAT KIND OF INVESTMENT DO MOST FAMILIES MAKE?

Most of our clients invest anywhere from £295 to £1000 on their sessions, depending on whether they choose to purchase Digital Image only Packages or decide to purchase a Package which includes a choice of signature print products and digital images. Everyone's investment is different, it really is your choice and depends on how you would like to see your images 10 or 15 years from now. 

What is the Value of my Investment?

Have you ever heard the expression "You get what you pay for"?

In these modern times there are many different levels of service and quality in the photography industry. Finding the right photographer for your family can make all the difference to your experience. 

We value our customers highly, our aim is that you have such wonderful experience with YourFamilyDeserveThis, that you will be referring us to your friends, family, colleagues and random people you meet, for years to come. We would love to be YOUR trusted photographers and we hope to see you returning time and again to capture more of your family's story.

Quality, custom photography with a specially-trained portrait artist is not for everyone, and takes an enormous amount of time and creative commitment. Our prices reflect the premier service we provide to our clients and our ability to continue to offer this high standard. For example, there are discount stores, department stores and boutiques. We are the “boutique” of photography studios, with a fine art product and fabulous high quality service that comes with our business model.

WHEN DO I GET TO BRING EVERYTHING HOME?

If you are choosing a Digital Images Only Package, we will send you a personal download link shortly after your viewing and ordering session. 

Other Packages that include our signature print products take time, please allow up to 4 weeks from your order date for completion of your order. Custom designed albums and orders with framing may take longer. But it’s worth the wait!

Maternity Portrait Sessions:

what is the best time for my Maternity Portrait Session?

You'll want your bump to be looking at it's best and also at a time when you are not too tired yourself. So the best time to book your Portrait Session is between 32 and 36 weeks of pregnancy.

Newborn Portrait Sessions:

WHEN SHOULD I CONTACT YOU TO BOOK MY NEWBORN PORTRAIT SESSION?

Ideally you should contact us before your baby is born, then we can start planning your custom portrait session in plenty of time. Capturing your newborn within the first two weeks of life while they are still sleepy and curled up, can make all the difference in your newborn portraits. Our diary fills up quickly, so call us as early as you can to secure your session. We never really know when your little one will arrive so we will put you on our calendar to hold a spot for you. When your baby is born contact us and we will move your session accordingly.

If your baby arrived early or if your baby is already born, give us a call! We always do our best to squeeze newborns into our schedule and older babies take beautiful portraits too.

IS ONE WEEK TOO EARLY FOR MY SESSION?

Not at all! Newborn babies photograph best between 6-10 days old. At this point they are still very sleepy and like to curl up as if they were still in the womb. We take up to four hours for a newborn session and leave plenty of time for feedings, nappy changes and breaks for Mum and baby.

WHAT SHOULD MY BABY WEAR?

Newborns photograph best without any clothes at all. We also love to photograph newborns swaddled in coloured wraps with lots of texture and snuggled up tight in buckets and baskets.  We have a selection of newborn hats, crowns, bows and headbands that coordinate beautifully with our blankets, wraps and props that Michelle will use to stylize your images. You are welcome to bring any hats or props that you would like to have the baby photographed in. We encourage you to bring any special, personal items which will make the session and images especially meaningful to you and your family.

HOW SHOULD I PREPARE FOR MY NEWBORN SESSION?

We would love for you to try and keep your baby awake for 2 hrs before your session. You could give them a bath, unwrap them so they are not quite as cosy as usual, talk to them. I'm sure you will have other ideas too. You baby will settle more easily if they have not had a big sleep before they arrive. We ask that you come along to the session as calmly as possible and plan to feed baby as soon as you arrive. Sleepy babies photograph perfectly, so Michelle will ask you to undress and swaddle baby before the feeding so as to not disturb them by undressing them after the feeding. We will take several breaks for feeding baby during the session to ensure that baby is happy , has a full tummy and isn't thirsty - it's warm in our studio. We ask that you not be too concerned with scheduled feedings during the session and that you feed baby on demand or when they get a bit fussy to ensure their comfort and a smooth session.

CAN I CIRCUMCISE MY BABY BOY BEFORE THE SESSION?

NO!! Please wait until after your session. We will be swaddling your boy naked in wraps and delicate fabrics. The fabrics are soft, however a fresh circumcision is very fragile and often uncomfortable for a newborn, especially when we wrap and unwrap your little one as well as changing his position or pose. The circumcision can then become irritated further which leads to a VERY unhappy baby who is not able to be photographed. We do not want to make your baby hurt or uncomfortable. Please note, we feel very strongly about this and we WILL send you home if your baby arrives at the studio and has been circumcised within 5 days of your session.

CAN I BE PHOTOGRAPHED WITH MY BABY?

Absolutely! We love to capture the emotion of those special first days with your new little one. The images we take of a new Mummy or Daddy cuddling with and admiring their newborn child, will be some of the most precious you will ever own. Skin on skin images are a unique way to capture the purity of these relationships, but we also ask parents to bring a long sleeved neutral coloured t-shirt so that they may serve as a backdrop for baby for some of the images. These sessions are always more intimate if only immediate family are included and quieter for your baby. You can always book our Family Portrait Session when your newborn is a little older for larger family groups.